Terms of Service

01

Definitions & Interpretation

In these Terms of Service, unless the context otherwise requires:

"Company"

Moneri Dube Protection (Pty) Ltd, a PSIRA-registered security service provider under Moneri Dube Holdings.

"Client"

Any individual, business, or organization that engages the Company's services.

"Services"

All security-related services offered by the Company, including guarding, VIP protection, armed response, and surveillance.

"Agreement"

The written or verbal contract between the Company and the Client for the provision of Services.

"Personnel"

All employees, contractors, and agents of the Company assigned to perform Services.

"Premises"

The physical location(s) where Services are to be performed as specified in the Agreement.

02

Acceptance of Terms

By accessing our website, requesting a quote, or entering into a service agreement with Moneri Dube Protection, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our website or services.

These terms may be updated from time to time. Continued use of our services after any changes constitutes acceptance of the revised terms. We will notify clients of material changes via email or through our website.

03

Service Provision

Moneri Dube Protection agrees to provide security services as detailed in the specific service agreement or quotation accepted by the Client. All services are subject to the following conditions:

Scope of Work: Services will be performed in accordance with the scope, specifications, and schedule outlined in the signed agreement or quotation.
Personnel Standards: All personnel deployed are PSIRA-registered, vetted, and trained to industry standards. The Company reserves the right to substitute personnel as operational requirements dictate.
Equipment & Technology: The Company will provide necessary equipment, uniforms, and technology as specified in the agreement. Specialized equipment may incur additional charges.
Force Majeure: The Company shall not be liable for failure to perform services due to circumstances beyond its reasonable control, including but not limited to acts of God, civil unrest, government restrictions, or natural disasters.

04

Client Obligations

The Client agrees to the following obligations to ensure the effective delivery of security services:

Accurate Information

Provide complete and accurate information regarding the premises, assets, risks, and any special requirements necessary for service delivery.

Access & Cooperation

Grant reasonable access to premises, provide necessary keys, codes, and security clearances for Company personnel to perform their duties.

Incident Notification

Promptly notify the Company of any changes to premises, security risks, or incidents that may affect the provision of services.

Payment

Pay all fees and charges in accordance with the agreed payment terms. Late payments may result in suspension of services.

05

Fees & Payment

The following terms apply to all fees and payments for services rendered by Moneri Dube Protection:

Quotation: All services are quoted based on a detailed assessment of the Client's requirements. Quotations are valid for 30 days unless otherwise stated.
Payment Terms: Unless otherwise agreed in writing, invoices are payable within 30 days of the invoice date. Monthly retainer fees are payable in advance.
Late Payments: Interest may be charged on overdue amounts at the prime lending rate plus 2%, compounded monthly. The Company reserves the right to suspend services for non-payment.
Additional Charges: Extra services, equipment, or overtime not covered by the original agreement will be quoted separately and require Client approval before execution.
Cancellation: Cancellations must be provided in writing with 30 days' notice. Cancellation fees may apply for services canceled with less than the required notice period.

All prices are quoted in South African Rand (ZAR) and exclude VAT unless otherwise specified. The Company reserves the right to adjust pricing with 60 days' written notice.

06

Liability & Indemnity

The following provisions govern liability and indemnification between the Company and the Client:

Company Liability

The Company's liability is limited to the value of the specific service fees paid by the Client for the period in which the loss occurred. The Company is not liable for consequential, indirect, or punitive damages.

Insurance

The Company maintains appropriate professional indemnity and public liability insurance. Clients are encouraged to maintain their own insurance coverage for assets and property.

Client Indemnity

The Client agrees to indemnify and hold harmless the Company against claims arising from the Client's breach of these terms, negligent instructions, or failure to provide accurate information.

Exclusions

The Company is not liable for losses caused by acts of terrorism, war, civil unrest, natural disasters, or circumstances where the Client has failed to follow security recommendations.

07

Confidentiality & Non-Disclosure

Both parties acknowledge that they may have access to confidential information during the course of the service agreement. The following confidentiality obligations apply:

Mutual Confidentiality: Both parties agree to maintain the confidentiality of all proprietary, sensitive, or confidential information disclosed during the engagement.
Personnel Confidentiality: All Company personnel are bound by strict non-disclosure agreements and confidentiality protocols. Client information is never shared with unauthorized third parties.
Data Protection: The Company complies with POPIA and all applicable data protection laws in handling Client information. See our Privacy Policy for detailed data handling practices.
Survival: Confidentiality obligations survive the termination of the service agreement for a period of 5 years, or indefinitely for trade secrets.

08

Termination

Either party may terminate the service agreement under the following conditions:

Notice Period

Standard 30-day written notice required

Standard

Immediate Termination

For material breach, fraud, or illegal activity

Immediate

Mutual Agreement

By written agreement between both parties

By Agreement

Upon termination, the Client remains liable for all fees and charges incurred up to the termination date. The Company will return any Client property, keys, or access credentials within 7 business days of termination.

09

Governing Law & Dispute Resolution

These Terms of Service and any disputes arising from them shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Jurisdiction

Any legal proceedings shall be brought exclusively in the High Court of South Africa, Gauteng Division. Both parties consent to the jurisdiction of this court.

Dispute Resolution

Before initiating legal proceedings, parties agree to attempt good-faith negotiation and mediation. If mediation fails within 30 days, either party may pursue arbitration or litigation.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

10

Intellectual Property

All intellectual property rights in the Company's website, branding, training materials, security protocols, and proprietary technology remain the exclusive property of Moneri Dube Protection. The Client is granted no license or right to use any Company intellectual property except as expressly permitted in writing.

The Moneri Dube Protection name, logo, and all associated trademarks are registered or pending registration. Unauthorized use is strictly prohibited and may result in legal action.

11

Contact Information

For any questions, concerns, or requests regarding these Terms of Service, please contact us:

Email

info@moneridubeprotection.co.za

Location

166-8th Avenue, Highland North, Johannesburg, South Africa, 2192

Registration

PSIRA-Registered Provider

Business Hours

24/7 Operations Center